Your Protection
Warranty Process
We stand behind every project we build and every product we sell. When something goes wrong, we make it right — quickly, professionally, and without the runaround.
Coverage
What's Covered
Manufacturer Warranty
Every grill and appliance we sell comes with the original manufacturer's warranty. We are an authorized dealer for all brands in our showroom, which means your warranty is fully honored from day one.
- Full factory warranty coverage
- Authorized dealer for all brands
- Direct manufacturer support channel
- No grey-market concerns
Installation Warranty
Our custom outdoor kitchen builds are backed by our own workmanship warranty. If something we installed isn't performing correctly, we'll come back and make it right — no questions asked.
- Workmanship guaranteed
- Structural integrity coverage
- Gas & electrical connections
- Countertop & finish work
Extended Coverage
For added peace of mind, we offer extended service agreements on select products. These cover parts and labor beyond the standard manufacturer term and keep your outdoor kitchen running for years to come.
- Parts & labor included
- Priority scheduling
- Annual maintenance check
- Transferable to new homeowner
How It Works
Filing a Warranty Claim
We handle the entire process for you. No manufacturer phone trees, no claim forms to fill out. Just one call to us and we take it from there.
Contact Us
Call us or submit a warranty request through our contact page. Have your order number or project details ready.
Assessment
We review your claim, verify warranty coverage, and schedule an on-site inspection if needed. Most assessments happen within 48 hours.
Resolution
We coordinate directly with the manufacturer for parts and approvals. You don't have to deal with hold times or claim forms — we handle everything.
Service & Repair
Our technicians complete the repair or replacement at your home. We test everything before we leave to ensure it's working perfectly.
Keep Your Warranty Valid
To maintain full warranty coverage, we recommend annual professional maintenance, using your equipment according to the manufacturer's guidelines, and keeping your original purchase documentation. Unauthorized modifications or commercial use may void certain warranty terms. When in doubt, give us a call — we're happy to advise.
FAQ
Warranty Questions
How do I know if my product is still under warranty?
Contact us with your product model and approximate purchase date. We'll check your warranty status directly with the manufacturer and let you know exactly what's covered.
Do I need my original receipt?
It helps, but it's not always required. If you purchased from BBQ Concepts, we have your order on file. For products bought elsewhere, we can often verify warranty through the serial number.
What isn't covered by warranty?
Normal wear items like grill grates, igniter batteries, and cosmetic weathering are typically excluded. Damage from misuse, neglect, or unauthorized modifications is also not covered. We'll be upfront about what qualifies.
How long do warranty repairs typically take?
Simple repairs are often completed same-day. If parts need to be ordered from the manufacturer, the process usually takes 1–2 weeks. We keep you updated throughout.
Can I transfer my warranty if I sell my home?
Most manufacturer warranties stay with the product, not the owner. Our extended service agreements are also transferable. We'll help with the paperwork if needed.
Do you warranty products I didn't buy from BBQ Concepts?
We can often help facilitate manufacturer warranty claims even for products purchased elsewhere, though service fees may apply for the labor. Call us to discuss your situation.
Ready to Build Your Dream Outdoor Space?
We're licensed, bonded & insured. Book a free in-home consultation and let us bring your outdoor living vision to life.